jeebaj Privacy Policy

Information We Collect

jeebaj collects personal data through your registration, gameplay activity, payment transactions, and interactions with our platform.

When you create a jeebaj account and use our platform, we collect various categories of personal information necessary to provide you with a safe, personalised, and legally compliant gaming experience. The data we collect falls into the following categories:

We may also collect information from third-party identity verification services and payment processors where necessary to complete KYC checks or confirm the legitimacy of financial transactions. Any data received from third parties is handled with the same level of care as data collected directly from you.

How We Use Your Data

We process your personal data only for defined, specific purposes directly related to operating jeebaj as a safe and fair platform.

jeebaj uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent:

• Account creation and management: To register your jeebaj account, verify your identity, maintain accurate account records, and provide you with access to all platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. Financial data is processed solely for transaction facilitation and fraud prevention.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) regulations, including the retention of transaction records and the reporting of suspicious financial activity to relevant authorities where required by law.
• Age verification: To confirm that all players are aged 18 or above before permitting access to real-money games and betting markets. This is a non-negotiable legal requirement.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, multi-accounting, and other activities that violate our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process self-exclusion requests, and provide responsible gaming assistance.
• Platform personalisation: To customise your game recommendations, promotional offers, and interface settings based on your gaming preferences and activity history on jeebaj.
• Marketing communications: To send you promotional offers, tournament announcements (BPL, IPL, T20 World Cup), and seasonal campaign notifications (Eid, Pohela Boishakh) by email or SMS, where you have opted in to receive such communications. You may opt out at any time.
• Analytics and improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, payment method availability, and responsible gaming tools.

Legal Basis for Processing

Every use of your personal data by jeebaj rests on one or more defined legal grounds.

jeebaj processes personal data only where a valid legal basis exists for doing so. The legal grounds we rely upon are as follows:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to enter into and perform the contract between you and jeebaj — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Certain processing activities, particularly KYC verification, AML record-keeping, and age verification, are required by applicable law. jeebaj cannot waive these requirements regardless of player preference.
• Legitimate interests: We may process technical and usage data on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the quality of our services — provided these interests are not overridden by your privacy rights.
• Consent: Where we process your data for direct marketing purposes or for non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Data Sharing and Disclosure

jeebaj does not sell your personal data. We share data only with carefully selected partners where necessary to operate the platform.

jeebaj may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and international card networks (Visa, Mastercard) receive the minimum financial data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are bound by financial data regulations applicable in Bangladesh.
• Identity verification providers: Third-party KYC service providers may receive copies of identity documents you submit during verification. These providers are contractually bound to process your documents only for identity verification purposes and must delete or securely destroy documents upon completion of the verification process.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data (e.g., game RTP records, bet settlement data) for game integrity and audit purposes. No personally identifiable information is shared with game studios.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, jeebaj may disclose personal data to relevant government authorities. This includes mandatory AML reporting obligations. jeebaj will notify affected players of any such disclosure where legally permitted to do so.
• Fraud prevention services: We may share technical data (IP addresses, device fingerprints) with fraud detection partners to identify and prevent multi-accounting, bonus abuse, and financial fraud across the platform.

Cookies and Tracking Technologies

jeebaj uses cookies and similar technologies to keep your session secure, remember your preferences, and understand how our platform is used.

Cookies are small text files stored on your device when you visit jeebaj.net. They allow our platform to recognise your browser, maintain your login session, remember your preferences, and collect anonymised usage statistics. We use the following categories of cookies:

You may manage your optional cookie preferences through your browser settings at any time. Please note that disabling functional cookies may affect the quality of your jeebaj experience, including the loss of saved preferences. Disabling analytics cookies will not affect your ability to play games or process transactions.

Data Retention

jeebaj retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.

The length of time we retain your personal data depends on the category of data and the purpose for which it is held. The following retention periods apply across jeebaj's data categories:

• Account and identity data: Retained for the full duration of your active jeebaj account relationship, and for a further period of 5 years following account closure. This extended retention period is required to comply with AML regulations and to facilitate the resolution of any disputes that arise after closure.
• Transaction and financial records: All deposit and withdrawal records, including amounts in BDT and payment method references (bKash, Nagad, bank transfers), are retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping obligations.
• KYC documentation: Copies of identity documents submitted for KYC verification are retained for 5 years following your last transaction or account closure, whichever is later. Documents are stored in encrypted form and access is strictly limited to authorised compliance personnel.
• Support communications: Email correspondence and live chat transcripts are retained for 3 years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and usage data: Server logs, IP address records, and session data are retained for 12 months and then permanently deleted or anonymised. Anonymised analytics data may be retained indefinitely for platform improvement purposes.
• Marketing consent records: Records of your consent to receive marketing communications, including the date and method of consent, are retained for as long as you remain an active subscriber and for 3 years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Deletion requests submitted before the expiry of mandatory retention periods will be honoured to the extent legally permissible, with the remaining data held in a restricted access state until the mandatory period concludes.

Your Data Rights

You hold meaningful rights over the personal data jeebaj processes about you. We are committed to honouring these rights promptly and without undue complication.

As a jeebaj player, you are entitled to exercise the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data support team at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will acknowledge your request within 48 hours and aim to fulfil it within 14 business days.

• Right of access: You may request a full copy of the personal data jeebaj holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared. We will provide this in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. This includes your registered name, address, contact details, and date of birth.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing has been found to be unlawful. This right is subject to our legal retention obligations (see Section 6).
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while a rectification request is pending, or while you contest the legitimacy of a specific processing activity.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to object: You have the right to object to processing based on our legitimate interests at any time. If you object, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Data Security

jeebaj employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure.

We take the security of your personal data seriously. jeebaj maintains a comprehensive information security programme that includes the following measures designed to protect data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access:

• SSL/TLS encryption in transit: All data transmitted between your browser or mobile device and jeebaj's servers is encrypted using industry-standard TLS protocols. This applies to all pages of the platform, including account login, deposit, withdrawal, and support interactions.
• Encryption at rest: Sensitive personal data stored in jeebaj's databases — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within jeebaj's internal systems is governed by role-based access controls. Only personnel with a documented need to access specific data categories are granted that access. All internal access is logged and periodically audited.
• Secure password handling: Player account passwords are never stored in plain text. Passwords are hashed using modern cryptographic algorithms before storage. jeebaj support staff cannot view your password and will never ask you to share it.
• Fraud and anomaly detection: Automated systems monitor account activity for unusual patterns, including login attempts from new devices or IP addresses, rapid withdrawal requests, and unusual betting behaviour. Suspicious activity triggers an automatic account review process.
• Third-party security standards: All third-party service providers who handle jeebaj player data — including payment processors and KYC providers — are required to demonstrate compliance with applicable information security standards as a condition of their engagement with jeebaj.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights, jeebaj will notify affected players without undue delay and take immediate steps to contain the breach and mitigate harm. You should also protect your own account by using a strong, unique password and by not sharing your login credentials with any other person.